Reimagine education: AI supported interactive learning.

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What you'll learn

  • Master the art of active listening and understand how it fosters trust and collaboration.
  • Differentiate between formal and informal written communication and choose the appropriate style for each purpose.
  • Learn advanced listening techniques, including skimming and identifying key points.
  • Recognize different types of communication and how to adapt their approach accordingly.
  • Explore techniques to empower staff through open questions and constructive communication.
  • Understand how to influence effectively by leveraging advanced communication skills.
  • Avoid negative language patterns and develop positive, impactful messaging.
  • Plan and deliver clear, concise, and purposeful communication.
  • Develop influencing skills that enhance leadership effectiveness and team morale.
  • Gain insight into human behavior, including decision-making patterns, preferences, and motivation.
  • Explore internal vs. external references and how they shape communication preferences.
  • Learn how to say "no" constructively to maintain relationships and morale.
  • Identify personal communication styles and adapt to others for greater impact.
  • Enhance advanced communication skills by balancing big-picture thinking with attention to detail.

Who is this course for

  • Managers, leaders, and team supervisors aiming to improve communication and influence within their teams.
  • Professionals seeking to refine their written and interpersonal communication skills.
  • HR professionals looking to coach and support others in developing communication effectiveness.
  • Individuals who want to enhance their listening skills and understand the art of persuasion.
  • Leaders who wish to empower their teams through open and constructive dialogue.
  • Anyone interested in understanding and adapting their communication style to connect with others more effectively.

Course content

  • The Art Of Listening - Part 1
  • The Art Of Listening - Part 2
  • Written Communication - Informal
  • Written communication - Purpose & Choice Of Style
  • Written communication - Formal Vs Informal
  • Reading Styles - Skimming
  • Listening
  • Types Of Communication
  • Active Listening - How To Really Do It
  • Advanced Communication Skills - Big Picture Vs Detailed Thinking
  • Advanced Communication Skills - Internal & External References
  • Advanced Communication Skills - Understanding Pain & Pleasure
  • Are You Using Negative Language Patterns?
  • Communication & Influence
  • Communication Technique - Pause, Think, Act
  • Creating Clear Communications
  • How Managers Empower Their Staff Through Open Questions
  • How Managers Say No Without Crushing Morale
  • How To Ask For Help In The Right Way
  • How To Plan Out An Effective Communication
  • Influencing Skills
  • The Abc's Of Effective Communication
  • Tips For Improving Active Listening
  • Understanding People - Do You Match Or Mismatch?
  • Understanding People - External V Internal Reference
  • Understanding People - How We Are Convinced By Something?
  • Understanding People - Move Towards V Move Away
  • Understanding People - Where Is Your Attention?
  • Which Communication Style Do You Use?

Requirements

  • No Entry Requirement
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