Reimagine education: AI supported interactive learning.

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What you'll learn

  • Understand the importance of difficult conversations and how they contribute to personal and organizational growth.
  • Learn how to prepare effectively for a difficult conversation to ensure clarity and focus.
  • Develop assertiveness skills to manage aggression and maintain control during challenging discussions.
  • Master techniques for delivering bad news sensitively while preserving trust and respect.
  • Handle difficult people with empathy and professionalism, avoiding escalation.
  • Explore strategies to address poor performance constructively and drive improvement.
  • Learn how to structure, manage, and close difficult conversations to achieve positive outcomes.
  • Build confidence in navigating emotionally charged or high-stakes discussions.
  • Recognize the benefits of difficult conversations for fostering collaboration, growth, and accountability.

Who is this course for

  • Managers and leaders responsible for addressing performance issues or workplace conflict.
  • Professionals who regularly engage in high-stakes or sensitive conversations.
  • HR professionals mediating disputes or delivering critical feedback.
  • Team members seeking strategies to handle challenging interactions with colleagues or clients.
  • Individuals who want to build confidence in delivering bad news or addressing uncomfortable topics.
  • Anyone looking to develop their communication skills for managing conflict and fostering understanding.

Course content

  • Difficult Conversations
  • How To Assertively Deal With Aggression
  • How To Have Difficult Conversations With Poor Performers
  • Why Having Difficult Conversations Can Be Beneficial
  • How To Close A Difficult Conversation
  • How To Give Bad News In The Right Way
  • How To Handle Difficult People
  • How To Hold A Difficult Conversation
  • Preparing For A Difficult Conversation

Requirements

  • No Entry Requirement
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