Human Resources Courses
Join the educational programs or training that are trending on AIDERA and align with current job market demands. These courses focus on in-demand skills and knowledge areas that are growing rapidly.

ALCOHOL & DRUGS AT WORK
Skills Hub
£16.00
ALCOHOL & DRUGS AT WORK
Alcohol and drug use are personal choices, but they can impact a person’s performance at work if not managed properly. This course teaches you how to recognize signs of underperformance due to alcohol or drug use and provides practical strategies for addressing this sensitive issue. Learn how to handle these situations with professionalism, maintain a safe and productive work environment, and understand the importance of addressing the issue appropriately.
- By the end of this course, participants will be able to:
- Recognize signs of underperformance caused by alcohol or drug use.
- Understand the impact of substance abuse on employee performance and overall workplace productivity.
- Learn effective approaches to address the issue of drugs and alcohol in the workplace.
- Understand the importance of handling the situation with sensitivity and respect for the affected individual and the organization.

ANTI-MONEY LAUNDERING
Skills Hub
£16.00
ANTI-MONEY LAUNDERING
If you work for a business regulated by the Money Laundering Regulations, it’s crucial to be able to spot and report suspicious activities that may indicate money laundering. This course provides a clear understanding of money laundering, why it’s a significant issue, and how to handle situations where you suspect illegal activity. By the end of this course, you’ll learn effective strategies for identifying and stopping money laundering to protect both your business and its reputation.
- By the end of this course, participants will be able to:
- Understand what money laundering is and how it can affect businesses.
- Identify suspicious activities that could indicate money laundering.
- Know how to respond appropriately and report suspicious activities to ensure compliance with Money Laundering Regulations.
- Understand the importance of stopping money laundering and its implications for business operations.

EMAIL & THE INTERNET
Skills Hub
£16.00
EMAIL & THE INTERNET
Emails and the internet are essential tools in today’s workplace, but improper use can lead to serious consequences, both professionally and legally. This course will highlight the importance of using these tools responsibly and show you the potential drawbacks and risks of careless usage. By the end of this course, you’ll have a clear understanding of how to use emails and the internet correctly, why misuse can lead to negative outcomes, and how to avoid common mistakes that could harm your career or your company’s reputation.
- By the end of this course, participants will be able to:
- Understand the correct ways to use emails and the internet in a professional environment.
- Identify the potential risks and negative consequences of improper email and internet usage in the workplace.
- Recognize the importance of maintaining professionalism when using emails and online platforms for work-related activities.

ENVIRONMENTAL AWARENESS
Skills Hub
£16.00
ENVIRONMENTAL AWARENESS
In today's fast-paced world, it's easy to get caught up in daily routines and forget about the impact we have on the environment. This course offers three practical and simple tips to help you become more environmentally conscious at work. By understanding how to integrate small changes into your professional life, you can make a significant impact on sustainability, resource conservation, and environmental well-being. This course aims to raise awareness about the importance of eco-friendly practices in the workplace and offers actionable steps to make a difference.
- By the end of this course, participants will be able to:
- Understand what environmental awareness means and why it’s important in the workplace.
- Identify simple and effective ways to incorporate environmentally friendly practices into their daily work routine.
- Implement the three key tips provided to make their work environment more sustainable and eco-conscious.

THE FREEDOM OF INFORMATION ACT
Skills Hub
£16.00
THE FREEDOM OF INFORMATION ACT
Transparency and access to public information are essential in a democratic society. This course provides a comprehensive overview of the Freedom of Information Act (FOIA) and how it enables individuals to access public records and government-held information. Participants will gain an understanding of their rights, how to make FOIA requests, and why public access to information is crucial for accountability and informed decision-making.
- By the end of this course, participants will be able to:
- Explain the Freedom of Information Act (FOIA) and its purpose.
- Understand how public access to information works and the two key ways FOIA provides access.
- Recognise the importance of public information in promoting transparency and accountability.
- Navigate the process of requesting public information and understand any exemptions or restrictions.

HARASSMENT & BULLYING AT WORK
Skills Hub
£16.00
HARASSMENT & BULLYING AT WORK
About this course: When does harmless banter and teasing turn into harmful harassment and bullying? This course shows you where to draw the line in order to prevent bullying and harassment at work. What you will learn: What is harassment and bullying at work. How to prevent harassment and bullying at work. Why preventing harassment and bullying at the workplace is of vital importance. Who’s it for: People who encounter harassment and bullying at work. People who don’t know how to handle harassment and bullying at work. Anyone who wants to know more about harassment and bullying at work.
- Define workplace harassment and bullying and recognise key warning signs.
- Understand the impact of workplace harassment on individuals and organisations.
- Identify strategies to prevent harassment and bullying and foster a culture of respect.
- Take appropriate action when faced with harassment or bullying.

HEALTH & WELLBEING
Skills Hub
£16.00
HEALTH & WELLBEING
A healthy workforce is a productive and happy workforce. This course introduces three simple yet effective strategies that every workplace can implement to enhance employee health and well-being. Participants will learn how to create a supportive work environment, foster a culture of wellness, and implement practical measures to improve overall workplace well-being.
- By the end of this course, participants will be able to:
- Understand the importance of health and well-being in the workplace.
- Identify three key strategies to optimise workplace well-being.
- Implement practical tips to enhance employee happiness, productivity, and overall well-being.
- Promote a positive and supportive work culture that values health and wellness.

MENTAL HEALTH AT WORK
Skills Hub
£16.00
MENTAL HEALTH AT WORK
Mental health is a crucial aspect of workplace well-being, yet it is often overlooked. This course highlights three key facts about mental health in the workplace, helping participants recognise signs of mental health issues in themselves and their colleagues. The course also provides practical strategies to foster a supportive and inclusive work environment, ensuring both employees and managers feel equipped to identify, address, and support mental well-being at work.
- By the end of this course, participants will be able to:
- Understand the importance of mental health in the workplace.
- Identify three critical facts about workplace mental health.
- Recognise early warning signs of mental health issues in themselves and others.
- Learn effective strategies to support employees and colleagues experiencing mental health challenges.
- Promote a positive and supportive work environment that prioritises well-being.

GAINING AN UNFAIR ADVANTAGE
Skills Hub
£12
GAINING AN UNFAIR ADVANTAGE
Unlock the secrets to thriving in sales by focusing on what customers truly want and transforming yourself into a trusted advisor. This course offers actionable strategies to improve your sales performance, build stronger client relationships, and rise above the competitionall while maintaining professionalism and respect. From understanding customer needs beyond pricing to winning over new prospects and keeping them engaged, this course equips you with the skills to close more deals and create lasting connections. Whether you're new to sales or looking to refine your approach, this course provides the insights and tools you need to succeed in a competitive marketplace. Join us and transform your sales strategy today!
- Understanding Customer Needs: Learn about the 10 key customer wants beyond the lowest price and how to fulfill them effectively. "Becoming a Trusted Advisor: Transition from being just another salesperson to becoming a trusted advisor with 3 quick, impactful tips. Becoming a Trusted Advisor: Transition from being just another salesperson to becoming a trusted advisor with 3 quick, impactful tips.
- Winning Against Competition: Discover how to outshine your competitors by being better, not by bashing them, and maintaining respect in every interaction. Overcoming Excuses: Understand the two core types of objections and how to resolve them effectively.H51:H54
- Closing the Sale: Explore 4 different types of closing techniques and how to use them based on the situation.
- Phrasing and Confidence: Learn specific phrases and examples that will help you respond to objections with clarity and confidence.
- When to Walk Away:Recognize when its best to stop pitching to clients who are solely price-driven and focus on high-value prospects instead.
- Building Relationships with Prospects: Learn how to form strong relationships with new prospects, even when they are loyal to existing suppliers.
- Keeping Prospects Warm: Master techniques to keep prospects engaged throughout the sales cycle and avoid losing their interest.
- Persuasion and First Impressions: Understand what to say to prospects during your first interaction and how to persuade them to choose you over competitors.
- Understanding Objections: Learn what objections truly mean, how to see them as opportunities, and how they can add value to your sales interactions.
- Proven Techniques: Master the ""Feel, Felt, Found"" method, a 3-step model for objection handling, and effective strategies for isolating and addressing objections.
- Front-Loading Objections: Discover how to preempt objections by addressing them upfront, turning them into an advantage.
- Price Objections: Learn how to handle price concerns, recognize when clients are price-focused, and avoid clients who may not be a good fit."

AI & MACHINE LEARNING
Skills Hub
£21
AI & MACHINE LEARNING
Artificial Intelligence (AI) is transforming industries, enhancing workplace efficiency, and revolutionizing decision-making processes. This course provides a comprehensive introduction to AI, covering fundamental concepts, machine learning, natural language processing, and AI-driven business applications. Participants will explore AI's impact on various sectors, ethical challenges such as bias and data privacy, and strategies for responsible AI implementation. The course also addresses AI’s role in leadership, customer service, and innovation, equipping learners with the skills needed to thrive in an AI-powered world.
- By the end of this course, participants will be able to:
- Understand AI fundamentals, including its evolution, types, and applications across industries.
- Identify key machine learning techniques and their use in data-driven decision-making.
- Apply AI tools to optimize workplace operations, improve efficiency, and enhance customer service.
- Evaluate ethical considerations in AI, including bias, fairness, and data security.
- Develop strategies for responsible AI adoption and leadership in AI-driven environments.
- Implement AI solutions effectively while ensuring transparency, accountability, and ethical decision-making.

MENTAL HEALTH AWARENESS
Skills Hub
£16
MENTAL HEALTH AWARENESS
Welcome to the Mental Health Awareness course, designed to equip individuals from all walks of life with essential knowledge and practical skills to understand, recognize, and support mental health effectively. In this course, you will explore the fundamentals of mental well-being, learn about common mental health issues and their impact, and discover effective communication strategies for discussing mental health. With engaging videos, interactive slides, and practical exercises, this session aims to break down barriers and promote supportive techniques for creating healthier communities and workplaces.
- By the end of this course, you will be able to:
- Understand mental well-being by gaining deeper insights into common mental health issues and their impact on individuals and communities.
- Communicate effectively about mental health, using strategies and approaches that foster open and supportive discussions.
- Implement self-care and community support strategies to create a supportive environment in personal, professional, and community settings.

Care Standards
BSBC
£49
Care Standards
The Care Standards Course is designed to equip individuals with the essential knowledge and skills required to provide safe, compassionate, and high-quality care in health and social care settings. Aligned with national care standards, the course covers key areas such as duty of care, safeguarding, communication, equality and diversity, infection control, and person-centred care. It is ideal for those new to the care sector, including healthcare assistants, support workers, home carers, and volunteers, as well as existing staff needing to refresh or formalise their training. Learners will develop a strong understanding of their responsibilities and the principles of maintaining dignity, respect, and safety for those they support. The course is accessible to individuals aged 16 and over, requires no formal qualifications, and may include practical assessments in a care setting depending on the provider. Upon completion, participants will be better prepared to meet professional standards and deliver effective, ethical care.
- By the end of the course, learners will be able to:
- Understand and apply key care standards and legislation.
- Demonstrate person-centred care and promote individual dignity and rights.
- Identify and report safeguarding concerns appropriately.
- Communicate effectively with patients, service users, and colleagues.
- Maintain health and safety in the care environment.
- Follow correct infection prevention practices.
- Handle sensitive information confidentially and legally.

AI for Marketing: Mastering Tools, Strategies, and Ethics for the Future of Advertising
BSBC
£79
AI for Marketing: Mastering Tools, Strategies, and Ethics for the Future of Advertising
In this cutting-edge course, you’ll learn how to leverage artificial intelligence (AI) to supercharge your marketing efforts. From personalizing customer journeys to automating ad campaigns and ensuring ethical practices, this course covers the full spectrum of AI-powered marketing strategies. Each module focuses on a key area of AI application in marketing, providing actionable insights, live demos, and hands-on practice with AI tools like ChatGPT, Google Ads Smart Bidding, Mutiny, Jasper, and more. Whether you're new to AI or looking to enhance your skills, you’ll walk away with the knowledge to optimize campaigns, boost engagement, and drive conversions using AI while adhering to ethical standards for data privacy and fairness.
- By the end of this course, you will be able to:
- Understand AI Fundamentals
- Gain a solid foundation in the concepts and technologies behind AI, focusing on how AI can transform marketing efforts across different channels.
- Leverage AI Tools for Content Creation
- Use tools like ChatGPT, Jasper, and Copy.ai to create personalized, high-converting ad copy, blog posts, social media content, and more.
- Automate Marketing Campaigns
- Implement AI-powered tools such as Google Ads Smart Bidding, Facebook Ads AI, and LinkedIn Ads Automation to optimize ad performance and targeting.
- Personalize Customer Journeys
- Learn how to use AI-driven personalization strategies to segment audiences, tailor experiences, and optimize customer interactions in real time.
- Optimize Customer Retention with Predictive Analytics
- Understand how AI models like Optimove predict customer behavior and help design retention strategies that foster long-term relationships.
- Ensure Ethical AI Marketing Practices
- Learn to identify and address biases in AI models, ensure data privacy, and comply with global standards such as GDPR and CCPA to protect customer data.
- Measure and Scale AI-Driven Campaigns
- Gain insights on AI-powered analytics and learn how to measure ROI, track conversions, and continually optimize your campaigns using real-time data.